Our crisis services are available, to registered Haven clients, twenty-four hours a day, seven days a week. Their purpose is to provide swift response and early intervention at times of crisis. Telephone contact is available twenty-four hours a day and travel arrangements exist to ensure fast access to The Haven, at any time of the day or night, on any day of the week, for those in crisis.

The Safe Centre is a sanctuary which can be used for several hours, during the day or night, for any registered Haven client in crisis. It has capacity of four to six people at any one time. Additionally, the Crisis House has four bedrooms for respite admission and a stay may last from one night or up to three weeks maximum.

Our day services offer a wide range of practical and emotional support in groups and individually. We provide therapeutic and fun activities, Monday to Friday. Groups are designed to foster a sense of belonging, ownership and mutual support within our community, enabling clients to learn new skills and develop their existing inner resources. Individual support can include assistance with welfare benefits, housing issues, life skills and problem solving.

The Haven does not work in isolation. We aim to nurture links with other agencies and encourage partnership working. We believe this allows for a holistic approach which can benefit our clients most comprehensively.

Our overall aim is to work to empower clients in their journey of recovery, to manage their problems live more effectively, develop under-used resources, and seek missed opportunities. Our goal is to help build self-confidence and self-esteem, to enhance a sense of personal responsibility and, ultimately, to assist our clients in developing alternative coping strategies and preventing or managing their difficulties. 

The Haven has developed a new category and way of working called Transitional Recovery. The theory underpinning this addresses difficulties in attachment associated with personality disorder. Short-termism, and efforts to move clients too quickly through a service, and to discharge, can often backfire causing swift loss of any confidence built up, followed by relapse. The approach adopted at The Haven is that clients can graduate to the Transitional Recovery Category, which will represent minimal use of services. But, as they progress in the outside world, they may still remain registered at the project as a safety net. This puts the process of moving forward under the client’s control. For many clients at the project The Haven represents the home they have never had.

People aspiring to join this category are invited to a new weekly group called The Transitional Recovery Group. The group is about moving forward and encompasses the various dimensions of social inclusion.